How to find order output files? ← Shopify Administration The result of product customization is attached to the order, once the user fulfils it. To obtain the output files:Proceed to the Orders section.Click on the order you need to see.Inside the order, locate the "Order details" section and see respective links there. Front and back previews are linked to original SVG along with all referenced sources like gallery images or uploaded files. You can download and open it in Illustrator.